| Symptom | Cause | Remedy |
|---|---|---|
only .zip uploads supported | The upload is not a .zip archive. | Compress your source into a .zip file, then upload it again. See Start a scan. |
This file is 612 MB, above the 500 MB limit. Remove large files such as build output, media, or dependencies, then try again. | The .zip file is larger than 500 MB. | Remove build output, media, or dependencies from the archive, then upload it again. See Start a scan. |
This upload expands to 2.4 GB when unzipped, above the 2.0 GB limit. Remove large files such as build output, media, or dependencies, or add exclude patterns, then upload again. You weren't charged. | The archive goes over the 2 GiB limit once it is unzipped. | Remove build output, media, or dependencies, or add exclude patterns. See Start a scan. |
This upload contains 140,000 files, above the 100,000 file limit. Remove any folders you don't need scanned, or add exclude patterns, then upload again. You weren't charged. | The archive holds more than 100,000 files. | Remove folders you do not need scanned, or add exclude patterns. See Start a scan. |
Out of credits. You have 40 credits but need at least 120 to start a scan. Add credits in Billing. | Your organization balance cannot cover the estimated cost of this scan. | Add credits, then start the scan again. See Billing. |
Add a payment method to start scanning. You will not be charged now. | Your organization has no card on file. | Add a card when the platform asks for it. The platform does not charge it at this step. |
Your plan is not active. Choose a plan in Billing to run scans on your own key. | The scan is billed to your own model, but your plan is not active. | Choose a plan in Billing, or bill the scan to pay as you go. See Billing. |
Add a provider key before you scan with your own key. | The scan is billed to your own model, but no provider key is saved. | Connect a provider in Billing. See Billing. |
Your OpenAI key was rejected. Check the key in Billing, then run the scan again. | Your model provider did not accept the saved key. | Replace the key with Change provider in Billing, then run the scan again. |
Your OpenAI account is out of credits or quota. Add credits with OpenAI, then run the scan again. | Your model provider account has no credit or quota left. | Add credit at your model provider, then run the scan again. |
No OpenRouter provider can serve <model> with your routing settings. Change the model or your routing settings in Billing, then run the scan again. | The OpenRouter routing filters out every host of the model. | Remove a host filter, raise the maximum price, or pick a different model. See OpenRouter routing. |
The target must be on the public internet. | The live validation target has a private or local address. | Use an address that the public internet can reach. See Live validation. |
Put the test login in the testing instructions, not in the URL. | The target URL holds a user name or a password. | Remove the login from the URL, and write it in the testing instructions. |
The target host does not resolve. | The host name of the target URL has no DNS record. | Check the spelling of the URL. |
Live tests did not run because the target at staging.example.com could not be reached. Check that it is online and accessible. | The target did not answer within 2 minutes, or it uses a port that live tests cannot reach. Live tests reach ports 80, 443, and 8000 to 8999. | Start the application, allow the address that the form shows in your firewall, then run a new scan. See Live validation. |
Paused: out of credits before the live tests. Add credits and resume to continue. | Your balance cannot cover one live test. | Add credits, then select Resume scan. See Billing. |
This scan stopped because of a problem on our side. Try running it again. If it keeps failing, contact support with the scan ID above. | The scan failed for a reason outside your control. | Run the scan again. Contact support with the scan ID if it fails again. See Manage a scan. |
Need more help
Email contact@agentgg.dev. Include the scan ID from the scan page, and the message you saw. An account or billing question always goes here, never to a public issue tracker.contact@agentgg.dev
Support for your account, your scans, and your bill.