> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentgg.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Real messages from the upload card and the scan page, with the cause and the remedy for each.

Every row quotes a message the platform can actually show you. Find your message, then apply the remedy.

| Symptom                                                                                                                                                                                                  | Cause                                                                   | Remedy                                                                                                                      |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| `only .zip uploads supported`                                                                                                                                                                            | The upload is not a `.zip` archive.                                     | Compress your source into a `.zip` file, then upload it again. See [Start a scan](/platform/scans/start-a-scan).            |
| `This upload expands to 1.4 GB when unzipped, above the 1.0 GB limit. Remove large files such as build output, media, or dependencies, or add exclude patterns, then upload again. You weren't charged.` | The archive goes over the 1 GiB limit once it is unzipped.              | Remove build output, media, or dependencies, or add exclude patterns. See [Start a scan](/platform/scans/start-a-scan).     |
| `Out of credits. You have 40 credits but need at least 120 to start a scan.`                                                                                                                             | Your organization balance cannot cover the estimated cost of this scan. | Add credits, then start the scan again. See [Billing](/platform/billing).                                                   |
| `This scan stopped because of a problem on our side. Try running it again. If it keeps failing, contact support with the scan ID above.`                                                                 | The scan failed for a reason outside your control.                      | Run the scan again. Contact support with the scan ID if it fails again. See [Manage a scan](/platform/scans/manage-a-scan). |

## Need more help

Email [contact@agentgg.dev](mailto:contact@agentgg.dev). Include the scan ID from the
scan page, and the message you saw. An account or billing question always goes
here, never to a public issue tracker.

<Card title="contact@agentgg.dev" icon="mail" href="mailto:contact@agentgg.dev">
  Support for your account, your scans, and your bill.
</Card>